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If it is stuck on the i870 screen take the battery out. Put the battery in and hold down the two top soft keys on the keypad down, while holding these down push and hold the power button down. The phone will go into Flashtrap. From there you can run the new software (R5B.02.00) and it will reflash the phone. It should be working after that. Hope that helps. If it is just white you might need a new flip
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